Patient Rights

Nightingale Home Health Care safeguards and preserves your right to:
  • Be treated with dignity and respect, consistent with professional standards regardless of manner of payment, race, sex, nationality, religion, culture, disability or any other factor.
  • Know our mission statement and the services that we provide.
  • Be informed about your rights in a manner you can understand.
  • Be involved in any decision making about your treatment and care.
  • Refuse or accept treatment based on personal decision or as allowed by applicable law through your surrogate decision maker.
  • Receive Care that is considerate and respectful of your values and beliefs.
  • Be referred to a specialist/consultant for special care when there is a clinical need.
  • Receive detailed explanation of your condition, care, treatment and aftercare, in terms that are free from professional jargon.
  • Access your Medical Record as well as Medical Information that is kept confidential accurate, updated, relevant, and protected from loss and misuse.
  • A second opinion or have your care transferred if you are not satisfied with the care or opinion provided.
  • Privacy, both of person and information, during examination, procedures and home care treatment.
  • Informed consent for treatment, procedures and interventions.
  • Receive written and verbal information of the name and discipline of the staff/s responsible for your care, the approved frequency of visits, the nature and purpose of any service and be informed of alternatives, if available.
  • Receive relevant, current and understandable information concerning your drugs and treatment.
  • Have any complaint acknowledged, fully investigated, be provided with a written response from Nightingale Home Health Care Management and if not resolved to your satisfaction referred to the Health Authority Abu Dhabi.
  • Be protected from physical assault during the delivery of home care services.
  • Involve your family, as appropriate, in the course of care, procedures, service decisions as well as outcomes to the fullest extent of the law.
  • Be provided in advance a summary of any costs for which you and/or the insurance company or third party payer may be responsible.

Patient Responsibilities

As a Patient of Nightingale Home Health Care, you have the responsibility to:
  • Follow any specific rules and regulations of Nightingale Home Health Care.
  • Show respect and be courteous to Nightingale Home Health Care personnel without discrimination as to color, religion, gender, nationality and ethnic origin.
  • Give complete information about personal details and provide accurate medical history as well as changes to health condition to effectively plan and deliver care.
  • Face the outcomes of your own actions if you decide not to follow any advice, instructions and/or treatment plan and recommendations.
  • Give Nightingale Home Health Care your insurance details as applicable.
  • Sign or have your legal representative sign the required consents and releases for insurance billing.
  • Permit Nightingale Home Health Care to renew in your behalf to the insurance company or file appeals in case of rejection and to cooperate to the fullest extent possible.
  • Effective communication and to participate in the development and implementation of your plan of care.
  • Be available on scheduled Home Visits by Nightingale Home Health Care staff/s.
  • Notify Nightingale Home Health Care if you are going to be unavailable for a visit.
  • Provide Nightingale Home Health Care personnel with a safe working environment in which your care can be provided.
  • Cooperate with your designated Homecare Team from Nightingale Home Health Care.
  • Inform Nightingale Home Health Care if you are unable to understand or follow Nightingale Home Health Care’s written instructions.
  • Make a family member or substitute available who will assume a primary caregiver role when Nightingale Home Health Care staff are not in your home.
  • Be accountable for payment of any deductible or medical services provided by Nightingale Home Health Care excluded from the insurance scheme of third party payer.